Player support

Bring your progress to another device

On your original device, open Account → Saved progress → Sync now while connected. Then sign in with the same username and PIN on the new device. Guest saves do not move automatically.

Forgot your PIN?

Add and verify an email in Account before you need recovery. Then select Forgot PIN on the sign-in screen, enter your username and verified email, and request an 8-digit code. Codes expire after 10 minutes. If you have no verified email and cannot sign in, contact support; account ownership must be established before any account assistance.

Add a friend

Open Friends → Search. Search by part or all of a username and send a request. They accept it under Friends → Pending; both of you then appear on each other’s Friends board once you have a ranked score.

Missing a score?

Complete a scoring round and sync online. Chill and Timed rankings are separate. Each board keeps your best score; developer practice rounds are excluded.

Delete an account

Open Account → Delete account and confirm with your username and current PIN. This permanently removes your cloud progress, scores, and friend relationships. An internet connection is required.

Contact support

Email info@planetpopapp.com with your device model, app version, and what happened. Never send your PIN or recovery code.